FAQ

AP Vision Shop

General Questions

 Who can order from the AP Vision Shop?

The store is accessible to (1) AP employees in Ludwigshafen and Limburgerhof with a valid BASF e-mail address or (2) private users with a private e-mail address. Deliveries are currently only made to Ludwigshafen and Limburgerhof. In a second implementation phase, it will be possible for BASF employees to place orders and for private orders within the EU (currency: Euro). A global rollout is not planned.

 

Can I change or cancel my order?

In this case, please contact Rheinwalt directly.
basf@rheinwalt.eu / 06321-39009-24

 

Can the offered products be branded with additional logos, e.g. product logos?

No, only products with AP Vision branding are offered.

 

Can I order in bulk/stock?

The option to order in stock or a larger quantity for a specific event is planned and will be implemented in a second phase of the rollout.

 

How do I get information about new products?

New products will be announced on the familiar platforms such as AP to GO and Viva Engage.

 

My desired product is out of stock.

If a product from the store is out of stock, there is a notification function. By entering your e-mail address, you will be informed as soon as the product is back in stock and available to order.

 

Invoicing process and Shipping

 

How is the invoice issued?

When you complete your order, mandatory fields are stored in the system, such as cost center, which are required for correct invoicing. Rheinwalt carries out the order and dispatches the goods. You will automatically receive the invoice via Berlin for approval. Please note that invoicing via SAP number is not possible. The ordering party's manager (4-eyes principle) must be informed of the order independently. Please confirm this in the order process by providing your manager's e-mail address and your manager will be informed. They will also receive an order confirmation once the order has been completed.

Which payment methods are available?

• B2B: Professional orders can only be placed via invoicing using the mandatory fields stored in the system.
• B2C: Private orders only via PayPal or prepayment.

 

How long does delivery take?

The delivery times for each item are listed in the store. Depending on the size of the order, delivery can be split into several parcels, with shipping costs being charged per parcel.

 

Return Policy

• B2B: no right of return (in the event of incorrect deliveries or faulty goods), this will be checked and can be processed via basf@rheinwalt.eu.
• B2C: right of return 14 days from date of purchase without return label,
  (return costs are borne by the buyer). Please note that the goods can only be returned if they are in perfect condition.

 

Monetary Benefits

Every person who places orders for BASF as part of their professional activities is responsible for the correct tax treatment of their orders. Detailed information on the applicable tax regulations and the correct accounting of orders can be found on the following page:

Taxes&Duties @BASF - Training & FAQ's - All Documents

 

Delivery for private customers

Orders from private customers are currently only delivered in Germany.
The parcel will be delivered by a national parcel service - currently DHL.
RHEINWALT reserves the right to change the shipping service provider if necessary.

Orders to foreign countries are currently not possible.

 

 

Help for the Shopsystem

Order individual items and add them to your shopping cart:

Once you have found the product you want, you can add it to your shopping cart without obligation by clicking the 'Add to cart' button.
You can view the contents of the shopping cart at any time without obligation by clicking on the 'Shopping cart' button without having already ordered it.

Remove items from the shopping cart:

You can remove products from the shopping cart at any time by clicking the 'Delete ' button.

Buy and pay for items online / place an order:

If you want to buy the products in the shopping cart, click the button '>>Continue to step xy >>'.
Please enter your data, the mandatory information is marked in color and with an '*'.
After entering your data, please check your details again.
On the next page, select the shipping method and the payment method.
You will then receive an overview of your order, on this page you can check your entries and correct them if necessary using the 'Change data' buttons.

Send order / order confirmation via e-mail:

By clicking on the 'Send order' button, you complete the order process,
You will then immediately receive an order confirmation from us by e-mail.

If you have any questions, please contact us by telephone or via the contact form.